Payment

SimplyPoster accepts payment by Dankort/VISA-Dankort, VISA, VISA Electron, Mastercard and JCB. Payment will be debited from your account once the order has been sent.

SimplyPoster uses an authorised payment server that encrypts all your card information using the SSL (Secure Socket Layer) protocol. This means that your details cannot be intercepted.

Delivery

Once you have placed your order, it will generally be shipped within 24 hours. We use PostNord to deliver our orders. We strive to deliver 1-3 business days after you have placed your order.

Warranty

2 years’ warranty are provided under the Sale of Goods Act. Our warranty applies to defects in material and/or workmanship.

The warranty does not apply to defects or damage caused by incorrect operation of the product/service. 

SimplyPoster will cover delivery costs to a reasonable extent.

 

Returns 

Please send queries and complaints to:

SimplyPoster ApS

Lille Lyngbyvej 8 C 

3320 Skævinge Denmark

We do not accept packages sent C.O.D.

 

Reimbursement

If we agree on a reimbursement, we will refund the amount to the card used to make the purchase.

Right of cancellation

We offer a 14-day returns policy on goods purchased from our Webshop.

The period begins on the date your order is delivered.

You are responsible for all return delivery costs. 

You must inform us of your decision to cancel within 14 days of your purchase and the cancelled goods must be returned within 14 days of the cancellation.

E-mail your notice of cancellation to support@simplyposter.com. In the message, please make it clear that you want to exercise your right of cancellation.

The product’s condition when you return it

You are liable for any reduction in product value due to other handling of the product than what is necessary to determine the nature, characteristics and functionality of it. In other words – you can may try out the item in the same way as if you tried it on in a physical store.

If the product has been tried out beyond what is described above, we consider it as used, which means that after returning it, you will only get part, or none, of the purchase amount back, depending on the product’s commercial value.

In order to have the entire purchase amount returned to you, you must therefore do only what you would be allowed to do in a physical store. You are allowed to try out the product, but not put it into actual use.

Remedies – overview and links:

If you wish to complain about a product purchased from our Webshop, please send your complaint to:

The Danish Competition and Consumer Authority’s Complaint Resolution Centre

35 Carl Jacobsens Vej

2500 Valby

Link: www.forbrug.dk

If you live in a different EU country, you can send your complaint to the EU Commission’s online complaint platform.

The platform is at: http://ec.europa.eu/consumers/odr/

When you submit a complaint here, you must provide our e-mail address:

 

 

RECEIVE QUALITY WITH US